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Discussion Boards > Active Subjects > Messages as Posted > Toyota Pickup Trucks Forum

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01-22-2009, 09:10

Post: 159715

auerbach

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Join Date: Sep 2007
Location: West of Toronto
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Toyota Dealer

Most if not all states have a "Lemon Law" which should be described in the documentation, either in your owners manual or separatly supplied with the vehicle. Generally the law provides that in such a dispute (involvivng a vehicle in non-commercial use and up to a certain age), you give the details to the manufacturer at the contact location provided. If then the dealer will or can not satisfy you, you can ask for a free arbitration hearing, after which the arbitrator can order any remedy up to a refund of your purchase price. So usually you will get what you want through manufacturer intervention -- they don't want the next step to happen.

Toyota has a relatively good reputation for service satisfaction, but dealers are having a hard time these days. Good luck.

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01-22-2009, 14:49

Post: 159731

auerbach

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Toyota Dealer

I agree, KS, in fact, Toyota doesn't make lemons. But "lemon" is defined in the lemon-law wording. Typically, it's any problem that the dealer can't or won't fix in a certain way (maximum number of days, maximum number of tries, whatever) and that the maker, given a chance, won't satisfy you on. If the owner's demands are unreasonable (eg wants free repair and the problem is outside of the warranty) the arbitrator simply rejects the application.

At the hearing, both sides are invited to present and can bring their own experts. Looser than a court of law, like no requirement to follow precedent, and bringing a lawyer is discouraged. Most cases are decided wholly or partly in favor of the applicant.

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